FREQUENTLY ASKED QUESTIONS

Yes, we will charge you at $0.0126 to send and receive SMS per message segment. Each message segment consists of 160 characters.

$ 0.0136/min to receive and $ 0.0224/min to make a call. You will have a digital wallet that we initially charge with $20. Once your usage drops your wallet account balance to $10, your credit card on file will be charged $10 to prevent your wallet balance from falling below $10 to prevent call, SMS, and MMS interruptions.

For more information regarding a Phone Wallet, see the question below.

If you want to use funnels or have a website in REI Software, that is included, however, you will want to purchase your domain name through a domain provider such as GoDaddy or a similar provider.

Every account has a 'wallet' that is used for paying for your phone number(s), for paying for calls and SMS. Your credit card on file is initially charged with $20 to fund the wallet. Your phone number(s) and the associated charges for calls/SMS come out of the phone wallet. When the balance falls below $10, the system will initiate a reload of the wallet in the amount of $10. Note - The amount can fluctuate slightly above $10 depending on the number of texts and calls between the reload and the balance falling below $10. For example: you may see a charge for $10.21. That is simply any additional charges incurred between when the balance hit $10 and the processing of the credit card to top-off the account. You can see a full reconciliation of the billing in our billing portal. Inbound and outbound SMS are charged at $0.0126 per message segment. Each message segment consists of 160 characters. $0.0136/min to receive a call and $0.0224/min to make a call.

On all the plans, you will have access to outbound emailing.

If you want to send emails to anyone who has not opted-in to receive emails from your company specifically, please contact our office for additional information https://bit.ly/REIContact.

You should not be sending messages in any way related to alcohol, firearms, gambling, tobacco, or other adult content.

Filtering Evasion: As noted above, we do not allow content that has been specifically designed to evade detection by unwanted messaging detection and prevention mechanisms. This includes intentionally misspelled words or non-standard opt-out phrases which have been specifically created with the intent to evade these mechanisms. We do not permit snowshoeing, which is defined as spreading similar or identical messages across many phone numbers with the intent or effect of evading unwanted messaging detection and prevention mechanisms.

This policy applies to all customers who use messaging services to safeguard their messaging capabilities and services.

More details about our Messaging Policy at https://www.reisoftware.com/messaging-policy and about U.S. SMS Compliance at https://www.reisoftware.com/sms-compliance.

Carriers are becoming increasingly sensitive to spam and AUP enforcement when it comes to SMS and Calls. To keep spamming in check and to protect the end customer (leads/contacts) they have created various regulations & compliance frameworks known as A2P 10DLC.

The three major cell phone carriers have introduced a nationwide collective verification process that requires that businesses verify their brand in order to send marketing messages. AT&T, T-Mobile, and Verizon are working jointly on this project to mitigate spamming.

We provide white glove A2P brand and campaign registration for our users. If you are registering an LLC or C Corp, please share a copy of your EIN letter so we can update the information needed for your registration.

Yes. There are two categories of fees associated with A2P 10DLC: registration fees, and per-message carrier fees. Both types of fees are charged by carriers as part of the A2P 10DLC system, and are passed through to customers without added cost.

US A2P Sole Proprietor Brand Registration Fee: $4.41 one-time registration fee at time of vetting (no Secondary Vetting for A2P 10DLC). Standard Brand registration enables up to 6,000 message segments per day.

US A2P Low Volume Standard Brand (LLCs & C-Corps) Registration Fee: $4.41 one-time registration fee at time of vetting (no Secondary Vetting for A2P 10DLC).US A2P Standard Brand Registration Fee: $48.51 one-time registration fee at time of vetting (includes Secondary Vetting for A2P 10DLC). Low Volume Standard Brand registration is limited to 600,000 message segments.

US A2P Campaign use case Registration Fees: $16.54 one-time registration fee at the time of vetting.